Customer communications are evolving…

Customer communications are evolving…

  • Your customers want simplicity and security. They want a streamlined, user-friendly experience across the full spectrum of digital applications with the comfort of knowing their personal information is safe.

    And you need digital customer communication software that seamlessly integrates with your existing systems, that offers military-grade encryption, that constantly and vigilantly protects customer data, that allows you control over design and formatting, that delivers quality messaging across all digital channels, and that tracks and stores information while adhering to privacy regulations.

    You need 360 customer communications.

    You need MessagingDirect’s CORE360 software.

WHAT WE DO

The Future of Customer Communications

At MessagingDirect, we’re creative, solutions-driven software developers and programmers and we’ve designed a digital customer communications software that’s reliable and flexible, dynamic and defended.

As experts not just in software, but in customer communications, we’ve got our finger on the pulse of the industry and we know what large enterprises and service providers need. Not only do you need military-grade encryption and regulation compliant archives, but you also need customizable design to uphold branding, the ability to engage with customers across any digital channel, and you need a software that integrates seamlessly with your existing systems.

We know what you need and what your customers need, and we deliver.

WHAT IS CORE360?

What is CORE360?

Purpose-built to integrate with your systems and applications, CORE360 is a flexible, scalable product that offers comprehensive customer communications in a secure environment (so secure that our encryption is military grade). Customizable and user-friendly, CORE360 covers the lifecycle of customer engagement.

What CORE360 Delivers

CORE360 delivers the full gamut of customer communications worldwide, including the following functionality:

  • data transformation
  • content generation
  • message delivery
  • CSR web applications
  • Document archiving

CORE360 delivers unparallel security and data encryption. Our military-grade encryption keeps information secure throughout the data processing lifecycle:

  • encrypting input data
  • minimizing decryption
  • logging and auditing data decryption
  • recording who accesses confidential data
  • encrypting documents and data throughout both storing and processing

CORE360 delivers device-targeted content and works with every digital channel while also supporting the potential for future channels without cumbersome software upgrades:

  • Email
  • Text messaging
  • Social media
  • Web presentment

CORE360 delivers the ability to streamline your communications to align with your visual brand and simplify content management:

  • Customizable templates for content management
  • Design and format templates easily in-house
  • Web applications for administration, testing and validation, and approval workflow

Who is CORE360 For?

Our CORE360 software is customizable to any industry in need of customer communications from financial institutions to banks, financial service providers to print and mail providers, and from brokers to insurance providers.

Here is more information on CORE360:

CORE360 Case Studies

We value our clients’ privacy, so we’re not naming names, but here are case studies on how we’ve helped our clients with CORE360.

Our Services

Running an enterprise or service-provider CCM offering is complex and critical to your business, MessagingDirect recognizes this and provides all of the services that you require for a successful CORE360 implementation.

MessagingDirect will assist you with implementing CORE360 in your data center and integrating both your back end systems and front end customer web portals with CORE360, minimizing changes in your processes to ensure that you launch as quickly as possible.

Implementation

MessagingDirect will assist you with implementing CORE360 in your data center and integrating both your back end systems and front end customer web portals with CORE360, minimizing changes in your processes to ensure that you launch as quickly as possible.
CORE360 includes standard data transformation libraries, stock document processing applications, and web applications for system management, customer support, and content management. If you require additional integration with either your front or back-end applications, we provide documentation for our APIs and expert resources to assist with custom development.

Custom Development

CORE360 includes standard data transformation libraries, stock document processing applications, and web applications for system management, customer support, and content management. If you require additional integration with either your front or back-end applications, we provide documentation for our APIs and expert resources to assist with custom development.
Our approach to training is to use standard training materials as a base and enhance this training with customer-specific environment and configuration details so that the training is directly applicable to your implementation.

Training

Our approach to training is to use standard training materials as a base and enhance this training with customer-specific environment and configuration details so that the training is directly applicable to your implementation.
Whether you are processing 10 thousand documents per month, 10 million, or 100 million our team can assist you with planning out your hardware requirements to support both the current and planned capacity.

Capacity Planning

Whether you are processing 10 thousand documents per month, 10 million, or 100 million our team can assist you with planning out your hardware requirements to support both the current and planned capacity.
At MessagingDirect we recognize that customer communications happens all day, every day which requires support staff on call to assist you with any production issues that are encountered.

24/7 Support

At MessagingDirect we recognize that customer communications happens all day, every day which requires support staff on call to assist you with any production issues that are encountered.
CORE360 is designed to operate as the hub of customer communications, managing the flow of documents from back-end systems out to the customer. With operating as a hub there can be many points of integration and our team of customer communications experts can assist with this as required, including specialized document processing requirements, disaster recovery planning for your CORE360 installation, or planning the implementation of new features in your CCM offering.

Consulting

CORE360 is designed to operate as the hub of customer communications, managing the flow of documents from back-end systems out to the customer. With operating as a hub there can be many points of integration and our team of customer communications experts can assist with this as required, including specialized document processing requirements, disaster recovery planning for your CORE360 installation, or planning the implementation of new features in your CCM offering.

What Our Clients Say

  • Done it right. Impressive services!

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent dapibus sodales accumsan. Maecenas vulputate erat, sed varius ipsum velit sed odio.

    Done it right. Impressive services!
    Dennise King
    CEO
    Landmark Corporation
  • A competitively priced and professional service

    Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Similique suscipit, id ducimus illum corporis pariatur.

    A competitively priced and professional service
    Robert Gill
    Vice President
    Wheel Spain Ltd
  • We would recommend them thoroughly!

    Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae.

    We would recommend them thoroughly!
    Juli Smith
    Manager
    County Road Association

Who We Are

Mark Miller

President and CEO

Bob Gullikson

VP Business Development

John-Paul Sicotte

CORE360 Chief Architect

Contact

 


For more information about CORE360, please contact us by phone/email, try the demo or fill out the form below. We look forward to assisting you.


 

Call us at 1.877.777.5805

 

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